Hey again
Hi, I’m Antonio Lapa — a product designer based in Paris, currently at Gorgias. I design thoughtful, scalable experiences for fast-moving SaaS and fintech products, always with clarity and collaboration at the core. I believe the best design is never made in isolation — it’s a team sport.
When I’m not sketching out ideas or working with teams, you’ll probably find me snowboarding (every season, no exceptions), collecting ignorant tattoos, or upside-down somewhere — acro yoga has become my latest obsession.
Paris
Gorgias
Experience
Senior Product Designer • 2021 - Current
I lead the Agent Experience squad and manage the design system at Gorgias, shaping both the product and team. I've delivered key features like the notification centre and dark mode, improving user experience and receiving positive feedback. I established design processes, including Figma management and design system tooling, to maintain consistency. Additionally, I co-led the hiring process and introduced collaborative practices like design critiques, contributing to a stronger design culture.
Product Designer • 2020 - 2021
I was responsible for improving both the mobile experience for the end customers as well as supporting design decisions in the design system.
Product Designer • 2017 - 2021
My job was to design mainly digital products (applications, dashboards and websites) used by merchants and sales people. My work start with conceptualization, research, MVP and continues through cycles of iterations, focused on customer acquisition, upsell, self-service and checkout.
Graphich Designer • 2016 - 2017
Responsible for developing visual identities, building brands and websites. I was also part of people management, which took care of well being and how each individual were developing. Then I became part of the “image” management that oversaw all stakeholder’s contact points with the company (customers, students and PUC-Rio itself).
Other skills
Languages
UX Certificate (UXC# 1049967) • 29 May 2022
Coursework completed:
- DesignOps: Scaling UX Design and User Research
- Measuring UX and ROI
- New UX Managers
- Becoming a UX Strategist
- Being a UX Leader: Essential Skills for Any UX Practitioner
Where to find me
Want to have a coffee?
Experience
Senior Product Designer • 2021 - Current
I lead the Agent Experience squad and manage the design system at Gorgias, shaping both the product and team. I've delivered key features like the notification centre and dark mode, improving user experience and receiving positive feedback. I established design processes, including Figma management and design system tooling, to maintain consistency. Additionally, I co-led the hiring process and introduced collaborative practices like design critiques, contributing to a stronger design culture.
Product Designer • 2020 - 2021
I was responsible for improving both the mobile experience for the end customers as well as supporting design decisions in the design system.
Product Designer • 2017 - 2021
My job was to design mainly digital products (applications, dashboards and websites) used by merchants and sales people. My work start with conceptualization, research, MVP and continues through cycles of iterations, focused on customer acquisition, upsell, self-service and checkout.
Graphich Designer • 2016 - 2017
Responsible for developing visual identities, building brands and websites. I was also part of people management, which took care of well being and how each individual were developing. Then I became part of the “image” management that oversaw all stakeholder’s contact points with the company (customers, students and PUC-Rio itself).
Other skills
Languages
UX Certificate (UXC# 1049967) • 29 May 2022
Coursework completed:
- DesignOps: Scaling UX Design and User Research
- Measuring UX and ROI
- New UX Managers
- Becoming a UX Strategist
- Being a UX Leader: Essential Skills for Any UX Practitioner